How to Handle a Negative Google Review Responding to Google Reviews indicates your commitment to customer service and engagement with your business. Customers expect to be heard, personally and directly, when something goes wrong, and they want you to respond to criticism quickly. Consumers are 45% more inclined to visit a business listing that replies… Continue reading Have A Negative Google Review?
How to Keep Your Google Reviews Coming Small businesses rely on customer reviews to stay afloat. Whether positive or negative, Google Reviews have an impact on a business. It’s one of the most significant factors people consider when making a purchase. According to Moz, review elements such as total, velocity, and variety account for 15.44%… Continue reading How to Get Your Google Reviews